Frequently Asked Questions
Everything you need to know about our handcrafted bags and accessories.
What materials are used in The Sak products?
We are committed to conscious craftsmanship, utilizing high-quality leather, hand-crocheted textures, and recycled materials like Repreve made from ocean-bound plastic bottles.
How should I clean my hand-crocheted bag?
For our signature crochet styles, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing to preserve the integrity of the hand-stitched patterns.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
Is there a warranty on your handbags?
We stand behind our quality. All The Sak products come with a one-year limited warranty covering any manufacturer defects in materials or workmanship.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.